Doorbell will not connect to new WiFi. Nest camera on driveway did without issue but not Nest batte.

[Jimbo56]

I removed doorbell camera from Google app and tried to add it back to connect to C spire WiFi. Would not connect or start doorbell to app. Much less connect to wifi

[gmelanymelissa]

Hi @Jimbo56,

Thank you for reaching out to the community. I'm sorry to hear your Nest Doorbell Battery won't connect to the new Wi-Fi. Help's here!

To better understand the situation, I'd like to ask a few questions:

• Are you getting any error messages?
• How far is the doorbell from the router?
• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
• What is the status LED light?

In the meantime, let's check a few things:

• Check your Wi-Fi connection: Ensure your doorbell is within range of your router and that the Wi-Fi signal is strong.
• Factory Reset: While performing a factory reset, it's important to ensure that the doorbell is connected to its charger. This will provide the necessary power for the reset process. Make sure to save any important video clips before you start. Follow these steps to Factory Reset your Nest Doorbell.
• Also, you can Visit our Help Center to learn more about changing Nest doorbell Wi-Fi network.

Keep me posted.

Best regards,

Melany