Doorbell (wired 2nd gen), driveway battery cam, and patio battery cam all offline

[Bamm83]

However, my two older gen inside cameras are online and have never had any issues. I have already reset the doorbell and reinstalled once since I bought it (a few months or so ago). Why is this constantly happening?

[aatienza]

Hey Bamm83,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Did you make any changes to your Wi-Fi network? How far is your doorbell from your Wi-Fi router? Are you using a dual-band router (2.4GHz and 5GHz)? Are you getting any error messages? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
 

Looking forward to your response.

Thanks,

Archie

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

I appreciate the help, Archie.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT