Doorbell wired does not recognize my account

[Cbigum]

Any idea why nest doorbell is disconnected from my account? Doorbell recognizes my husband’s Google account, I was the original account for nest doorbell. When I migrated over to Google several months ago, I noticed, only recently, all video is gone via my account. I tried adding the doorbell back as a product but it wants me to ask another user( husband) to switch it over. We should both be able to access the doorbell. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Cbigum]

Thanks for getting back to me. I did have an appointment for Friday, Dec. 31 with OnTech services but had to cancel due to the Marshall Fire in Colorado. My husband and I had to evacuate and as of Dec. 30, in the evening, we didn’t know if there would be a home standing plus the mandatory evacuation didn't allow people into the area. Our home did not burn down. It was the doorbell, which can be viewed from my husband’s phone, that helped us determine on Dec. 31 the home and neighborhood did not burn. 

Anyway, because the account is accessible via my husband’s phone, it makes me think something happened when I migrated to Google last July and my husband’s own account. We can access the video through his phone but that doesn’t help me out.

Not sure what to do to proceed. We are in the middle of smoke mitigation right now. 

Carla  

[Brad]

@Cbigum

I am sorry to hear that you guys had a horrible experience with the fire! It sounds to me, that when you guys migrated your account, it may have been switched to your husbands Google account. This could be why you no longer have the access, and he does. Check to make sure that your google logins are the same, and if he needs to add you to the Home/structure, then he can do that.

Best regards,

Brad.

[Cbigum]

Ok, will try that first.

Carla

[Brad]

@Cbigum

Please let me know if that helps or not! I hope it does for your sake.

Best regards,

Brad.

[Cbigum]

Ok, I figured out what happened. My husband needed to invite me to the new Google Home app. All is well. The app is quite nice, has many features to learn and/or use. But at least, now the video doorbell is available for viewing. 

Thank you for getting back to me. 

Carla

[Brad]

Hey Folks.

I am relieved to hear that this issue is resolved and you have the access! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.