Doorbell won’t connect to new WiFi

[Ast]

I have a nest doorbell - worked great & then had to get new WiFi modem & router - & now I can’t get my doorbell to recognize the new WiFi.  I have done all the troubleshooting that is listed - rebooted my router & modem - reset my doorbell to factory reset - turned airplane mode off & on - nothing works!!!! I’ve tried these steps hundreds of times.  What can I do different - I’m about to give up & purchase a new one - & not a google one.  Help!!! 

[MplsCustomer]

@Ast 

Unfortunately, Google Nest does not make it easy to update Wi-Fi settings, so they first recommend that when you get a new router/modem, you set the network name (SSID) and password to the same values used on your old router/modem. That way, you don't have to update your Google Nest devices. That's what we did when we got a new router/modem.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

If you can't do this, then you have to remove the device from the Google Home app and do a factory reset while you are still on the old Wi-Fi system.  If you can't do that because the old Wi-Fi is  already gone, you may need to contact Google Nest Support and have them override the controls on Google Nest's servers that won't let you proceed.

https://support.google.com/googlenest/gethelp?hl=en

[Brad]

Hi there,

Just checking in to see how things are going. Thank you for your help, MplsCustomer. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie