Hi,
I'm another user who's having this problem. I purchased the Nest Doorbell (battery) on 26 Nov 2022. When I try to reconnect the doorbell to its baseplate after charging, it won't lock in. The small "button" that's supposed to protrude enough to do so, isn't protruding enough. Based on reading many other threads* from users who've had the same issue, and who have been told that the only solution is to purchase a new doorbell (!), it's clear this product has a critical design flaw that limits its usable lifespan, and which cannot be remedied by Google beyond a replacement (which is likely to fail in the same way, shortly after warranty expiry).
So the flaw is serious, and Google cannot fix the issue within a reasonable time. (I need a battery solution, so the redesigned hex-key latch mechanism off of the updated Wired doorbell is unfortunately no use to me). Ireland's consumer rights** make it clear that this is enough for a refund. Based on this, I am ending the contract and requesting a refund. Please do get in touch on how the doorbell can be returned and refund processed.
Many thanks,
Peter
*https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-Battery-Locking-mechanism...
**https://www.citizensinformation.ie/en/consumer/shopping/problems-with-faulty-goods/
