08-25-2024 05:15 PM - edited 08-25-2024 05:28 PM
Ok guys- working fine with the droid then I got an Apple phone . I took it off the Droid , Did the factory reset - ? I cannot see the QR code and it’s not picking up the Floodlight on the Home App. I don’t have the box. I did 2 30 second reset heard the bells now it’s blue . What now ? Ty !! I am in Chicago and I need this please lol
08-26-2024 08:54 AM
I'm not sure why you did a factory reset. Google Nest cameras and doorbells are installed in the Google Home app (or the Google Nest app), NOT on an individual phone. To access your Google Nest "home/structure" and its devices from a new phone, you simply log onto the Google Home app on that new phone using the same username and password for the same Google Account you were using on your old phone.
If you performed a factory reset successfully (https://support.google.com/googlenest/answer/9252162) and are now seeing a blue status light, you need to reinstall your camera in the Google Home app, either by scanning the QR code (printed on the sticker that came on the front of the camera) or by entering the 6-character alphanumeric setup code printed on the bottom of the camera. You have to be on the Wi-Fi network on which you want to install the camera, and be physically close to your camera (https://support.google.com/googlenest/answer/11003780).