Ever since I got Google fiber, my nest cameras will not connect to it

[Subseven]

I’ve had my cameras for a while and they moved with me everywhere. Everything was fine until I got Google fiber and I cannot get them to connect anymore. Can someone please help me with this?

[zoeuvre]

Hi Subseven, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Please answer the following: 

• Has your Nest Camera been paired before?
• What type of Nest Camera do you have?
• How far have you gotten in pairing your device?
• What’s the color of the LED status light?
• How far is the device from your Google fiber?
• Can you connect to the internet with other devices?
• Are there any other devices that experience issues with the Wi-Fi?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello Subseven, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe