Familiar Face not available in Nest Aware

[jboult_23]

Hi, Newbie question, sorry! 

I've got a Google Nest Cam Outdoor and an active Nest Aware subscription - I can view the nest aware features but cant get familiar faces to work. 

We've got the same set up at work and the familiar faces work there, am I missing something?!

Thanks! 

Jon.

[MplsCustomer]

@jboult_23 

We've never enabled familiar face detection, but maybe this Google Nest Help page will help:

https://support.google.com/googlenest/answer/9268625?hl=en#zippy=

[aatienza]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie