G3AL9 Wired & Nest Doorbell cam won't connect

[Kkrobertson]

Not sure if this is related, I was cleaning up my phone and cleared cache/cookies/history from google account.  Rebooted my laptop and couldn't connect router.  I reset the router & connected laptop.  Got a call from ADT stating my base was offline.  Got it reconnected.  Now none of my nest cams will connect. Has anyone had this issue?  If so, what corrected.  Anyone have any idea's?

[MplsCustomer · Accepted solution]

@Kkrobertson 

In the process of doing all of these things, did you by any chance change your Wi-Fi network name (SSID) and password? If so, your Google Nest cameras are still configured to connect to your old Wi-Fi network.

[Kkrobertson]

Why. yes I did!!  I changed the wifi name.  So all I have to do is change the Wi-Fi network name back to what it was?  Omg!  how silly of me.  Thank you!!

[Kkrobertson]

I got all excited, changed the name back and still nothing. 

[MplsCustomer]

@Kkrobertson 

I'm just another Google Nest customer, but keeping the same network name (SSID) and password worked for us a couple of years ago when we got a new router/modem.

You could try just unplugging your camera for a minute to see of a restart resolves things.

It's possible that some other setting(s) on your new router/modem is the issue. This is what Google Nest says:

"The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you've purchased a new Wi-Fi router as long as the manufacturer settings are the same."

https://support.google.com/googlenest/answer/9223711?hl=en&sjid=6446634381824667943-NC#zippy=%2Ctry-...