Google Doorbell

[Holen1bvw]

When trying to add a google/nest doorbell it says it is tied to an account that I do not no where it is. I bought it new and it worked at one time but now when I try to reconnect it says it is tied to another account. We want to add the doorbell but to do so are being told it must be removed from the previous account which we do not know about.  Obviously, we cannot figure it out. I have gone 3 rounds with Nest reps via chat and none could provide assistance.  The last told me to factory reset it and “I should be good”.  I did factory reset it and I still rec’d the message that the device must be removed from the previous account to be added to a new account.  Surely there has to be a way to reassign this doorbell.  Does anyone know how? Please help. Even got a technician out and he gave up.

[MplsCustomer]

@Holen1bvw 

If you had your Nest Hello doorbell in service previously, and did NOT first remove it from the Google Nest app, and are now trying to reinstall it and are getting a message saying it is connected to an account, the account it is connected to is probably YOUR account. (The install process apparently does not or cannot check for which account it is attached to.) I've seen many customers in this forum post about this dilemma.

Some customers and Google Nest Support staff have suggested unplugging or disconnecting your camera or doorbell from power for 48 hours will then let you reinstall it.

Others have suggested waiting 30 day or 60 days until the Nest Aware subscription to which the camera or doorbell belonged has run out.

I don't know whether either will work in your case.

[Holen1bvw]

I will give it a try.  Thank you.  

[EdmondB]

Hello Holen1bvw, 

Just wanted to check in and see if you tried out the step that MplsCustomer shared with you. Did everything work out okay? If you need any more help, just let me know. 

Thanks for the help, @MplsCustomer.

Best,
Edmond

[Holen1bvw]

Yes I did and it worked.  Thank you very much.  

[EmersonB]

Hi everyone,

@Holen1bvw, thanks for getting back to us. We're glad that it's working now. In case you have additional concerns, you know where to find us.

I appreciate the help, Edmond and MplsCustomer.

Regards,

Emerson