Google Nest Camera with Floodlight Will Not Connect to Home App

[merdmanntxex]

I love my Google and Nest products--I have 19 in my house. However, my recent experience with my new Nest Cam with Floodlight has been painful. I purchased 4 of these cameras with floodlights and had them professionally installed on the corners of my house. I then connected 3 of the 4 to the Google Home App in under 10 minutes. The 4th camera will not connect to the app. Google agents have been worthless through the chat function. I've spent upwards of 7 hours on chats only to have agents tell me to try the same troubleshooting steps over and over again. I can't seem to convince them that the device is defective and I can't simply return it because it's installed permanently on the side of my house 14 feet in the air. Google's agents treat you like you are an idiot and will not listen to my feedback. 

[Pickl3]

Did you find a solution? I cannot connect mine that was professionally installed either. 

[merdmanntxex]

Yes, the solution was to buy a new one. I bought a new unit; installed it; and connected it in under 10 minutes. Google's technical support thinks we are all idiots and will not send replacement units. The unit was clearly defective.

[Brad]

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[dearsucai]

Haven't got a solution yet