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Google Nest Can't Find Device during Setup, NC022

DSchwenk85
Community Member

2 weeks ago

I previously had my Google doorbell, Outdoor Camera w/ floodlight, and another Google Outdoor camera setup on my account. I replaced my router to a new TPLink because my old Buffalo router gave out. I removed all the product from my Google Nest home, but now when I go through setup on any 3 of those devices, I get "Can't Find Device" errors or NC022 when trying to setup through the Nest app or Google Home. I've tried resetting the devices (unplugging), ensuring my Android Bluetooth is turned on and resetting my phone. Please help.

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

2 weeks ago - last edited 2 weeks ago

@DSchwenk85 

Unplugging your devices does not perform a factory reset.  (And your two cameras have batteries, so unplugging them doesn't do anything.)  See the "Factory reset" instructions (after the "Restart" instructions) in this Help topic:

https://support.google.com/googlenest/answer/9252162

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jenniffert
Community Specialist
Community Specialist

a week ago - last edited a week ago

Hi @DSchwenk85,

 

Thanks for reaching out to the community! I understand that you’re having trouble reconnecting your Nest Doorbell, Nest Cam with Floodlight, and Nest Cam Outdoor to your new TPLink router. You're also getting the error NC022 “Can't Find Device” during the setup in the Nest or Google Home app. I appreciate your efforts to troubleshoot this issue. No worries, I can definitely help you with this!

To better investigate this situation, I’d like to ask for the following information:

  • Have you tried resetting the camera with the steps provided by @MplsCustomer? If so, what were the results?
  • Can you confirm if your Nest Cam Outdoor and Nest Doorbell are 1st or 2nd generation? This information is helpful for determining which dedicated app is required for the setup process.
  • What color are the lights on the cameras and doorbell?
  • Are you using an Android or iOS operating system?

In the meantime, I’d suggest the following steps:

  • Ensure you have the latest versions of the Google Home, Nest app, and your mobile software.
  • Make sure your mobile device is on the same Wi-Fi network that you are trying to connect the Nest device to.
  • Make sure Bluetooth is on and not connected to any Bluetooth devices.
  • Turn off Cellular data.

I appreciate your input, @MplsCustomer.

Keep me posted.

 

Best regards,

Jenniffer

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