Google Nest Doorbell (Battery) Mounting Plate

[beaconterraone]

The mounting plate that came with my doorbell is finicky, like the hole for the lock button on the doorbell itself is too small. 

How can I obtain a replacement metal mounting plate?  I'd like to try a different one, rather than return the entire unit, doorbell and all.

Thanks!

[MplsCustomer]

@beaconterraone 

Unless you have a defective mounting plate or doorbell, maybe seeing the installation on one of the videos on this page on the Google Nest Help website will help:

https://support.google.com/googlenest/answer/10732535?hl=en&ref_topic=9300124#zippy=

[beaconterraone]

I can assure you, it's not a matter of not knowing how to mount it on the plate.  I should have used a micrometer to measure the hole (and "button") before mounting the mounting plate.

[MplsCustomer]

Then it seems that either the mounting plate or the doorbell itself are defective and don't fit together. Perhaps you should contact Google Nest Support, as challenging as that can be:

https://support.google.com/googlenest/gethelp?hl=en

[2022]

So were you Able to find a replacement? Where did you get it?

[beaconterraone]

No, unfortunately.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[beaconterraone]

Hello, I would appreciate it if you could send me a replacement silver mounting plate, to make removal easier.  Thanks!

[beaconterraone]

Did you see my previous post?

[Brad]

Hey there,

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.