@kgorman59
Are you following the installation process shown here?
https://support.google.com/googlenest/answer/10732535
What exactly goes wrong during the install process? What status light(s) show on the doorbell?
When you performed a factory reset, did you get the results described here?
https://support.google.com/googlenest/answer/9252162
Whey you say "it doesn't chime," are you saying there is no sound at the doorbell itself?
If it's a brand-new doorbell, you might want to contact Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
