Google Nest Doorbell Setup

[GioCollica]

I've replaced a new router then I had all my Google devices: Google Nest Hub and Google Mini Speaker as well and had them set up perfectly but my video doorbell won't. I factory reseted it, everything went smoothly but it's stuck at finishing up screen then another screen appeared "Something went wrong. Try connecting again. If that doesn't work try rebooting your device or turning your phone's airplane mode on and off before trying again." I tried both ways but didn't work. Gonna call Nest customer support now but they're off on Saturday. So sad!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Are you connecting the Doorbell to a new connection? I would suggest trying to Factory Reset it by holding down the button for at least 20 seconds. See if that fixes the issue and try again to install. 

Best Regards, 
Brad

[SteveT1]

Hi folks,

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve