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Google Nest Doorbell battery completely died on me while setting it up

KimboSlice1983
Community Member

I followed the instructions on hooking up my Google nest doorbell battery and everything went fine until I went to mount it outside on the wall. It completely stopped working. I put on charger and no light. Did a reset and a factory reset and still no light or life. I want to know what exactly happened. Google support said it was the hardware or hard drive that was damaged. I find that odd. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

I can imagine it has been an inconvenience, and I would love to look into this further for you. If you have been working with support regarding this inquiry, they would be your better method of finding some resolution. How can we assist you here in the community forum?

Best regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad