Google Nest Doorbell set up issue. Cannot reach Nest Network.

[ProfessorKlaus]

I purchased my Google nest doorbell yesterday. I usually have no issues setting up new equipment and I consider myself to be quite competent in this regard. As I am setting up my camera/doorbell I am told that I need to agree to nest terms of service. I select I agree and get a response of could not connect. I have a very strong Wi-Fi connection so I know it's not on my end. I waited a day and tried it again and I'm getting the same message. I've tried several devices and I'm having no luck. I have many Google home devices and they seem to work fine.

Please help. I was really looking forward to this, but I feel like I'm going to return it. At this point. This is very frustrating. As I cannot speak to a real person.

[MplsCustomer]

@ProfessorKlaus 

 You can try contacting Support using the "Contact us" link and instructions in the post below; depending on the time of day, there's usually a phone call option:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[ProfessorKlaus]

I'm afraid this answer is not getting the results I require.  I was there before I posted here.  There seems to be an issue on the Nest Network and not mine.  I am not being shown a contact number.  Very frustrated.  I thought this would be simple like setting up a google pod.

[ProfessorKlaus]

Thanks for you attempt to help though.

[MplsCustomer]

@ProfessorKlaus 

Sigh. Google Nest does NOT publish support phone numbers. If you go to the post whose link I provided, you will find a "Contact us" link. If you follow the instructions for that link, at the end, you will get options for a phone callback, or chat, or email. On the few times I've tried it, I've gotten a phone callback within a minute or two.

Follow the instructions; do not click on the Help topics or you won't get to the contact options page.

[ProfessorKlaus]

Thanks.  I really appreciate you taking the time to try and help. I will attempt this way next.

[ProfessorKlaus]

The good news is your suggestion got me a phone call immediately.  I am dealing with this as I type.  The technician is trying lots of things to help.  Glad to see that it really is not on my side.

[ProfessorKlaus]

No solution as of yet.  1.5 hours.  Yeesh.  He's going to call me back in a bit.

[Lance_L]

Hello everyone,

@ProfessorKlaus, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues setting up your Nest doorbell. Let’s check it out.

Please try the troubleshooting steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device, and then locate the reset pinhole on the back of the device. Connect the doorbell to the USB charger and power adapter.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will restore to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
7. Make sure the phone is connected to the same Wi-Fi network (or mobile hotspot, if available) as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
11. Start adding the device back to the Google Home app.

Let me know how it goes.

I appreciate the help, MplsCustomer.

Best,

Lance