Google cam outdoor camera model just stopped working

[Rkgoogle]

Model: NC2400ES

I have switched off the power, re-added wifi, tried adding using my laptop. I can see the device connected to my wifi with full coverage but the message says "Your camera is not connected". The blue light is blinking

[MrVacca]

Hi @Rkgoogle 

Is this the new model that just released in the last month or one of the older versions? If it's an older version, have you tried doing a factory reset on the camera?

[Rkgoogle]

this is the older one got last year.  Factory reset is not working either. Tried putting the pin in . Still the blue light is blinking

[MrVacca]

Sorry to hear that, that’s all the troubleshooting I have in my arsenal. I wish you the best of luck.

[Rkgoogle]

so what do you think I can do next.  Is there a way I can contact google customer sales/support. This has just been a year since i have purchased this

[Rkgoogle]

Any help/advice here would be helpful

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• Besides a Restart or Factory Reset, I am not quite sure what the issue would be besides some form of defect/issue.
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Rkgoogle]

Frankly I am really tired and frustrated. I did not do anything besides a restart or factory reset. I am unable to connect to wifi. I have a few other cameras connected and this is not an issue with the wifi. I tried using my desktop as well on a laptop and  I attempted to connect at place which has 200 mbps.  Is there a support team that can just replace this device ?

[Brad]

Hi there, Rkgoogle.

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[Rkgoogle]

Sounds good. Thank you

[Rkgoogle]

It has been 4 weeks. I have not seen any email. This is just very frustrating.