Google home thinks my 2 daughters are one person.

[CraigCooper]

My doorbell thinks both my daughters are one person, there appears no way to set up the second name and  sort them out, only allows me to delete images and then it does it all over again, they are really not that similar!

[jrodrocks510]

This is a widespread problem with familiar face recognition. My doorbell camera is right only 50% of the time at this point. Just the other day my camera thought a delivery man was me even though we have different skin colors. I’m seriously considering just turning that feature off because it’s worthless.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[jrodrocks510]

Yes but unless you have a solution that’s something more than delete the wrong picture from the face library you can’t help us.

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[jrodrocks510]

I was doing that for every incorrect notification I got from my doorbell, but after a couple weeks it became very clear that it’s just not worth it. If the developers aren’t aware by now how terrible the facial recognition software is then they must not be very good at their jobs. If anything giving feedback only made me see the problem was getting worse instead of better.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.