Google nest doorbell

[Laurah351]

I changed Wi-Fi providers so I’m trying to change the Wi-Fi on the Google nest doorbell. It advised me to remove the product to redo the Wi-Fi but now I can’t connect back because I don’t know where the QR code is and I can’t remove the doorbell from the front of my house. I need help ASAP

[MplsCustomer · Accepted solution]

@Laurah351 

In order to reinstall a Google Nest doorbell, you need either the QR code or the 6-character alphanumeric setup code printed on the back of the doorbell. (Because of this, we've been writing down the 6-character setup codes for years.)

To dismount a 1st gen Google Nest Hello Doorbell, see the video in this Help topic starting at about 6:24; if you go a little before, you can see how it was mounted:

https://support.google.com/googlenest/answer/9247327

To dismount a 2nd gen Google Nest Battery Doorbell, see the first video in this Help topic starting at about 3:35; if you go a little before, you can see how it was mounted:

https://support.google.com/googlenest/answer/10732535

To dismount a 2nd gen Google Nest Wired Doorbell, see the video in this Help topic starting at about 8:41; if you go a little before, you can see how it was mounted:

https://support.google.com/googlenest/answer/12570869