Google nest outdoor camera not charging

[Stravis]

I use my nest cameras wirelessly outdoor, but two of them don’t seem to want to charge anymore. I plug them into the charger, I get the connection sound, the white light is on, but it won’t charge. 

[MplsCustomer]

@Stravis 

Is the USB plug firmly seated in the bottom of the camera, and with the cord feeding towards the FRONT of the camera? Judging from other posts, it seems there are issues with that plug seating tightly and correctly.

[Brad]

Hi there,

Thank you for your patience, I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Stravis · Accepted solution]

Update:

Apparently it was charging, however the camera had somehow gone offline. I had to remove the device from my app and re activate it, which proved more difficult than it sounds. I had to go into my Bell Fibe Modem and try to make it so that I could get the 2.4 Wi-Fi signal, as the camera wouldn’t connect to my wifi. Once I got that all figured out, my camera was able to connect to wifi and I was able to add it back into my app. Everything seems to be working fine now. Thanks 🙂

[Brad]

@Stravis 

I'm relieved to hear that your camera is connected and working well for you. We'll leave this thread open for another 24 hours, just in case y'all have any follow-up questions or concerns.

Best regards,

Brad