Help Needed

[Rbase911]

Hi All

I’m new to nest, I’ve moved into a new home and have set up all my nest cameras and floodlights. 

i purchased the Google nest doorbell, the builder hard wired it in. He threw the box away, when I scan the code and try to connect  to Google home it leads me to battery connection and then finally ends with something went wrong? 

What do I do here? How can I connect? 

there is no light on the door bell? 

id appreciate any help 

Rob

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Would you mind clarifying what the exact issue you are running into? I don't quite understand what your question is. 

Best Regards, 
Brad

[Rbase911]

Hi Brad, 

So I purchased a google nest door bell, and wired it in to the original door bell wires but it inst working, I have now read that a specific power supply is required to hard wire in a google nest door bell? Is this correct and where can I buy this from power supply, I've seen some online. 

Thanks 

Rob

[aatienza]

Hey Rbase911,

Yep — you can purchase the Ninety7 Indoor Power Adapter for Google Nest Doorbell here. Also, check out this link on how to install Nest doorbell with an indoor power adapter.

Thanks,

Archie

[aatienza]

Hey Rbase911,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey Rbase911,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie