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Help adding Google cam gen3

AAA94
Community Member

Hello, I recently had a Google gen 3 wired camera on my “home” in the Google home app. I recently transferred 3 other nest cams to the Google home app and made a separate “other home”. I deleted the original “home” in Google app and now I cannot at the gen 3 camera to my “other home”. It will not recognize the cam when I try to add it. 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@AAA94 

Google Nest is not clear whether deleting a "home" also does a "factory reset" on all of the Google Nest devices in that "home":

https://support.google.com/googlenest/answer/15559809

And I don't know how that differs from when you "move" a device to another "home".

Maybe you'll need do do a manual "factory reset".

https://support.google.com/googlenest/answer/9252162