Help with resetting my products

[Ryedaledigger]

Hello can anyone help me, I have Alzheimer's and having a problem that I can't solve. I changed my internet provider and have a new router, I have Google Home but I just can't get the doorbell or smart plug to work on home. Any help will have to be in easy to understand due to my condition. Many thanks 

[MplsCustomer]

@Ryedaledigger 

This is Google Nest Help's topic on the subject:

https://support.google.com/googlenest/answer/10165378

There are challenges when updating Wi-Fi settings for Google Nest devices. That's why they recommend, when getting a new router/modem, to set the network name (SSID) and password on the new router/modem to the same values used on the old router/modem:

https://support.google.com/googlenest/answer/9223711?hl=en&sjid=5065269370988981934-NA#zippy=%2Ctry-...

[Ryedaledigger · Accepted solution]

No sadly but that's maybe because I have Alzheimer's and find following complicated instructions challenging.

[EmersonB]

Hello everyone,

@Ryedaledigger, thanks for reaching out here in the Community. How's it going? Were you able to follow the steps from the link shared above? Do you have someone there who can help you personally? In case you need real time assistance, you may Contact us. Let us know your update here.

I appreciate the help, MplsCustomer.

Regards,

Emerson