Home hub wifi dropping in and out

[Frank1e]

Hi my home hub max keeps losing the display from my nest outdoor cams i have had this system for 18 month with no problems but now the camera feed comes and goes then eventually lose it completely. The only way to get it back is to reboot the home hub ? This has only started in the last 2 weeks. Any ideas ive tried most things.

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your camera(s). This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[janthadeus]

Hey Frank1e,

Checking in — have you tried the shared step above by Brad? If so, how did it go? Let us know if you need more help.

I appreciate your help, Brad.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT