How to hookup a doorbell cam (battery)

[DropkickChris]

I bought a battery doorbell cam from a frame as I'm trying to hook it up it's asking for like a QR code or some digit numbers that are supposed to be on the back they're not there how can I still hook this doorbell cam up to the app and do I have to use the Google home app or the nest app

[MplsCustomer]

@DropkickChris 

The battery camera is installed using the Google Home app.

The QR code is printed on a sticker that's on the face of your camera when it is shipped (see about 0:55 on the video below).

The 6-character setup code is printed on the BOTTOM of your camera, as shown in the screen capture below (the font size is exaggerated).

https://support.google.com/googlenest/answer/10919314

[DropkickChris]

I so maybe I wasn't explaining everything but thank you for the reply what's happening is I bought the second hand off a friend The QR code or that six-digit code is no longer printed and overs on the can doorbell cam and he does not know where the paperwork is with the QR code printed on a piece of paper or anything so is there a way around that?

[MplsCustomer]

@DropkickChris 

I'm sorry. I somehow mistakenly misread your post and thought you had a battery CAMERA, rather than the battery DOORBELL. On the battery doorbell, the QR code is printed on the back of the doorbell (see screen shot below). The 6-character Setup Code is printed above or below QR code.

Unfortunately, you cannot install a Google Nest camera or doorbell without EITHER the QR code or the 6-character Setup Code. If both the QR code and the Setup Code have worn off or are illegible, then your doorbell is essentially worthless. For that reason, we always write down the 6-character Setup Code for our Google Nest cameras and doorbells.

If your battery doorbell is less than a year old and you are able to read the serial number on the doorbell, you could try contacting Support to see if they'll replace it:

https://support.google.com/googlenest/gethelp

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer and Fraa.

DropkickChris, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[DropkickChris]

Yes please einstill more help. Where can I seek it please 

[Juni]

Hey there,

Please fill up this form with all the needed information, then let me know once done.

Regards,

Juni

[Jenelyn_O]

Hi folks,

Thanks for your help, @MplsCustomer and Juni.

@DropkickChris, were you able to fill out the form? Please let us know once done. 

Best,

Jenelyn

[Jenelyn_O]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Thanks,

Jenelyn

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni