01-31-2023 06:39 PM
Is it possible to replace the power cable on a wired Nest camera?
02-01-2023 08:35 AM
Hey there,
I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps.
As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
Best regards,
Brad
02-01-2023 11:08 AM
Hi Brad,
I found that form and submitted a request last night after posting.
I just bought the camera on Tuesday (1/30/2023). I have included a still from the last captured video clip prior to the cord being damaged and I believe it caught the perpetrator in the act.
I have imprisoned her until her trial.
02-01-2023 11:15 AM
That is both hilarious and upsetting at the same time! Glad you got the perpetrator, and thank you for filling out the form. You should hear back very soon from support in regard to this thread. Thank you so much for your patience.
Best regards,
Brad
02-02-2023 04:06 AM
Thanks Brad! I think I may have forgotten to include my username for the forum in the support request. I’m unsure how necessary that is. I can resubmit again properly if you think that is helpful.
02-02-2023 08:27 AM
That shouldn't be a problem as long as you provided your email and other information, support will be able to assist you. You should hear from them soon regarding the form you filled out.
Best regards,
Brad
02-06-2023 10:37 AM
Hi there,
Just checking in to see if you have heard back from support regarding this thread. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
02-06-2023 11:33 AM
Hi Brad,
I have not heard back from support yet.
Thanks,
Ashley
02-08-2023 08:36 AM
Did you fill out the form in full? You should hear from them soon if you haven't quite yet.
Best regards,
Brad
02-08-2023 10:41 AM
I thought I did. I'll fill it out again to make sure since I haven't heard anything.
02-09-2023 08:16 AM
I now see that it was showing up, thank you for filing that form out! I understand it has taken longer than expected to hear from support, but you should be hearing from them very soon.
Best regards,
Brad
02-09-2023 09:51 AM
I just got a response. Not sure what I did before. Thanks!
02-09-2023 10:07 AM
@SassyAshley
I'm glad to hear that you were able to get connected with support. As they will be assisting you moving forward, we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad