Latest Update Nest Cameras Outdoor Battery won’t record

[Jpasilla]

After the latest software updates my nest cameras stopped recording around 10:30pm-5am. I have a subscription, sensitivity is set to high, internet connection is great, wired doorbell records fine, reset all 3 cameras, no time restrictions or zones blocking! Google just says to keep resetting my cameras! I am seeing a lot of post on here about the same issue. Cameras are only 8 months old! 

[MplsCustomer]

@Jpasilla 

If you have a Nest Aware Plus subscription and your battery cameras are plugged in, they should record 24/7. Ours does.

If your battery cameras are running on battery power, so that you are only getting event video history, then your cameras may simply not be detecting and recording any events at night. If we unplug our battery camera, it does not do very well at waking up from "Idle" mode to detect and record events. And while our camera is plugged in and recording 24/7, it does not detect and flag many events at all at night.

[EdmondB]

Hello Jpasilla,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the input, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here

Best.
Edmond