Missing Google Nest Doorbell Chime Pucks

[JacksonR]

I'm missing chime pucks for my two new Nest wires (2d Gen) doorbells.  I need replacement pucks, or some other way to make doorbells work? 

[MplsCustomer]

@JacksonR 

Did they not come with your doorbells? You could try contacting Support (https://support.google.com/googlenest/gethelp) to see what they can do; Google Nest does not sell spare parts.

[Brad]

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. Please let me know once you have filled out the form, and you should hear back from support soon regarding this request. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad