Missing doorbell lens cover

[Railwaydave]

My wired doorbell lens cover is missing, presumably blew off in high winds. How do i get a replacement please?

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see if you have had a chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Railwaydave]

Am I right in saying I can’t get a replacement lens cover for the wired doorbell?

[Brad]

@Railwaydave 

As we do not handle these requests directly in these forums, I cannot say for sure. You need to fill out the form I sent in this thread, to get connected with support, so they can go over your options with you.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see if you have taken the time to fill out the form that was sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad