10-28-2022 09:52 AM
My backyard camera keeps sending me notices of people, but when I check the history I see nothing? How can I correct this?
10-28-2022 11:20 AM
Do you have a Nest Aware or Nest Aware Plus subscription? The link below shows what history you get without a subscription and with each of the various subscriptions for various cameras and doorbells. Note that when it says "up to 3 hours", it is referring only to the most recent 3 hours.
11-01-2022 03:18 PM
Hello folks,
@DH54 I'm sorry to hear if you're having inconvenience with regards to your notification alerts. There are a few things that can trigger unwanted alerts or false positives, here are common triggers to name a few:
Give these steps a try:
Keep me posted.
I appreciate the help, @MplsCustomer.
Thanks,
Emerson
11-04-2022 03:27 PM
Hi DH54,
Were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.
Regards,
Emerson
11-05-2022 03:46 PM
Hey DH54,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Best,
Emerson