04-15-2022 07:09 PM
My door bell won’t latch. I’ve tried everything but it won’t click and it keeps falling off. I’ve only had it for 4 months.
I’ve seen many other posts with the same issue. Will google just replace it?
04-16-2022 05:21 PM
I think they should; as others have reported, this seems like a clear defect. But you'll have to go through the hassle of contacting Google Nest Support (https://support.google.com/googlenest/gethelp).
We have 3 Google Nest Hello Doorbells and they have never fallen off of their mounts. The battery doorbells seem designed differently.
04-16-2022 07:30 PM
I spoke to customer service today. After a bit of troubleshooting they are sending me a new one.
04-23-2022 07:05 PM
Hi folks,
I'm glad to hear that support assisted you with troubleshooting and provided you with a replacement.
In the meantime, do you still have other questions and concerns?
Cheers,
Steve
05-02-2022 11:17 PM
Hi there,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Regards,
Steve