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My door bell won’t latch to mount

Grievesy
Community Member

My door bell won’t latch. I’ve tried everything but it won’t click and it keeps falling off. I’ve only had it for 4 months. 

I’ve seen many other posts with the same issue. Will google just replace it?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Grievesy 

I think they should; as others have reported, this seems like a clear defect. But you'll have to go through the hassle of contacting Google Nest Support (https://support.google.com/googlenest/gethelp).

We have 3 Google Nest Hello Doorbells and they have never fallen off of their mounts. The battery doorbells seem designed differently.

I spoke to customer service today. After a bit of troubleshooting they are sending me a new one. 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I'm glad to hear that support assisted you with troubleshooting and provided you with a replacement.

 

In the meantime, do you still have other questions and concerns?

 

Cheers,

Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve