My nest door bell is not working

[ClausRisvang]

 The device simply won't factory reset. It will give a white light while pressing the reset button, but no matter how long I hold the button it won't factory reset. After resetting I get a green light and a solid ring light but the device still won't function.

[pereztzum]

Hi @ClausRisvang,

Let's troubleshoot your Nest doorbell together. To get started, can you tell me which model of Nest Doorbell you have? Knowing the specific model will help me tailor the troubleshooting steps to your device.

Here are some additional questions that might be helpful:

• How long has the doorbell been installed?
• Have you ever had any issues with the doorbell's functionality or wiring before? (In case your Doorbell is wired)

Once you provide this information, I can guide you through the most relevant troubleshooting steps for your Nest doorbell model.

Best,

Brandon.