Hi Chihashu,
Thank you for reaching out to the community. I understand you're having trouble getting a replacement installation kit and wall plate for the power cable for your Nest Cam Indoor (1st gen), and that the item you were told was mailed has not yet arrived. I appreciate all the detailed information and the case ID. Let’s work together to find a solution.
The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
Regards,
Byron
