I have the same issue. Purchased one of the Nest Camera (Battery) as a gift. When starting installation noticed the wall plate was missing. I contacted support today and was told that since it was over 15 days, unable to get a return. Also unable to buy a wall plate from the Google Store. Was told to look at other vendors who may sell a wall plate, but no insight into who that may be and searches so far can't find a replacement.
So I'm stuck with a unit that is non-functioning.
I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Just wanted to hop in here to see if any more help was needed on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day!
Yes, this is still an issue. Received an email asking to contact live support to address. Once I connected I receive the same answer of "I'm sorry to inform you that we do not have an option to process the mounting plate from our end. " Nothing has changed in the past few weeks. When asked for a refund, even when purchased through the Google store, they are unable to support either. I have a unit that cannot be used, no matter what.
There is no "troubleshooting" per se - the part is missing. Cannot be installed without it. I see no 3rd party offering it. I went back to my supplier and asked for help. We will see.
Hi there, folks.
I am terribly sorry to hear about your Nest Camera issues! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.
We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started.
Please let me know if you need any further assistance!
I purchased two Nest outdoor cameras. Both were missing the wall plate. What is the probability that I got the only two boxes that were assembled without the plate? Highly likely this indicates a quality control problem at the assembly plant. It's a Google/Nest problem they should recognize it and fix it.
I do not process the actual replacement, I only send the request in for one. There are delays and a backlog right now. I do not have any ETA to provide at this time. Thank you for your patience, and we appreciate you bringing your concerns to these Community Forums.