Nest Cam outdoor

[suelaw]

Hi, I have had a nest cam outdoor for a number of years.  However, when I get a new wifi hub I have to take it off and add it on again.  This time it is not letting me add it on.  It is hardwired in so I do not have the capacity to connect it to my computer.  I have been going through the app to connect it.  It asks me for the 6 digit code which I have, then four digits of the serial number which I have but am unable to enter.

[MplsCustomer]

@suelaw 

Google Nest does not make it easy to update Wi-Fi settings for its cameras and doorbells. Their basic process calls for removing the camera or doorbell from the Google Nest app or Google Home app while still on the old Wi-Fi network, doing a factory reset, and then reinstalling the camera or doorbell.

This process can be problematic, especially if a step is missed, so Google Nest's first recommendation when getting a new router/modem is to set the network name (SSID) and password to the same values used on the old router/modem. That's what we've done when getting a new router/modem, and have not had to update any of our Google Nest devices.

https://support.google.com/googlenest/answer/9223711

[suelaw]

Thank you. How do I do a factory reset?

[MplsCustomer]

@suelaw 

Google Nest's Help topic on factory resets is below.

The older Google Nest Outdoor Camera does not have a reset button, so it has to be reset from within the Google Nest app. The problem is that you need to do the removal while you are still on the old Wi-Fi network and still have access to the camera.

https://support.google.com/googlenest/answer/9252162

If the factory reset does not help, on some other posts in this forum, Google Nest Community Specialists have recommended unplugging the camera for a full 48 hours and following this process on this post. I don't know whether this process actually works:

1. Unplug the camera(s).
2. Wait at least 48 hours (2 days).
3. Before the pairing process, change the Wi-Fi network SSID.
4. Important: These steps disconnect any devices that are currently connected to the Wi-Fi network.
5. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
6. Once they're paired, change the Wi-Fi network SSID back to the original SSID.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/First-Gen-Nest-wired-outdoor-cameras-wh...

[Lance_L]

Hello everyone,

@suelaw, thanks for reaching out to the Community. I apologize to hear that you are having difficulty with this. Have you had the opportunity to review MplsCustomer's response above? If so, how was it?

Let me know if you have any other questions.

Thanks for the help, MplsCustomer.

Best,

Lance