Nest Camera Outdoor

[Lammers25]

I purchased a 4 pack of cameras last year and all has been great so far. Now, When charging the camera it says “Charging Slowly” and to use a compatible charger and cord. I’m using the cord and charger than came with the camera. I even tried the second one that came with it to no avail. Any help? It’s taking all day to charge one camera when it used to take a couple hours.

[MplsCustomer]

@Lammers25 

Numerous other customers in this forum have reported problems charging their Google Nest Camera (Battery). It seems that, in some cases, either the charging cord(s) or the camera(s) are faulty.

You could try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) for replacement charging cords and/or cameras.

We've had a Google Nest Camera (Battery) since Sept. 2021, plugged in all the time with the optional power cable, and it's "Live" all the time and the battery stays charged, so what you're seeing is not normal.

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

I'm sorry to hear that and I know how you feel about this. Let's get this sorted — is the cable not securely plugged into the adapter and/or the power outlet? Try to factory reset your camera.

Let me know if that helps.

Thanks,

JT

[janthadeus]

Hi Lammers25,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

JT

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

JT