Nest Camera Outdoor

[MJH81]

My Nest Outdoor camera was working great then one day I couldn’t see any video, even though I was getting sound & motion alerts.  When I went to log into the app I couldn’t remember my password & it asked if I wanted to log in via my Google account.  I said yes & was able to log in, but my camera doesn’t show up as an active device.  I tried to add it, but get the dreaded “on another account “ response.   I can’t get onto the old Nest related hotmail account that I used to initially set up the camera & the Google account won’t let me see it.  Can I get this working or do I just have to throw away a perfectly good camera?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

[aatienza]

Hey MJH81,

Appreciate the help, Brad. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. Also, check out this link for additional help.

Thanks,

Archie

[aatienza]

Hey MJH81,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie