Nest Camera charging very slowly.

[Wadiwala]

I have 2 cameras and both have the same issue

When I charge my outdoor nest cam battery, it takes a very long time to charge to 100% and my app tells me that it is charging slowly and that I should use the supplied cable and charger for a fast charge.  Even though I am using the supplied charger and cable!  Is there a way to solve this for faster charging? 

This is an issue with 2 of my cameras and the first time I called google help - they said my camera is out of warranty and cannot help. When I read similar posts the error is with the cable. So started chatting with google help again and they keep suggesting reset the camera and then wait 24 hours - absolutely the most useless helpdesk 

[freefallfly]

I get this issue all the time with all my Nest Cam charging cables and it's very frustrating. It's a poor design I think. I can usually get it to charge at the proper speed if I clean the pins on both the cable and camera, try to reduce kinks in the cable, and push the cable into the camera socket hard to get as good a connection as possible on all pins, but it can take several tries. Good luck!

[EdmondB]

Hey everyone, 

@Wadiwala, i understand that you're experiencing an issue with your Nest Camera, and I apologize for any inconvenience this may have caused. To assist you better, could you please provide us with the Case ID assigned to your issue when you contacted our support team?

@freefallfly, thanks for the information you provided. Have you tried doing a factory reset on your Nest camera? Here is a link on how to Restart or factory reset Nest camera or doorbell?

I look forward to your response.

Best,
Edmond