Nest Camera false person alert

[Jhorow]

Getting a number of false person alerts daily.  If anyone was actually in the house, the ADT Alarm system would go off, so what can we do to minimize this problem.

Thanks

[marsh224]

If you are receiving false person alerts from your ADT Alarm system on a regular basis, it can be frustrating and concerning. Fortunately, there are several things you can do to minimize this problem and ensure that you are only alerted when there is a genuine security threat.

First, make sure that the motion detectors and other sensors in your home are properly calibrated and adjusted. Sometimes false alerts can be triggered by objects or animals that move within the range of the sensors. Adjusting the sensitivity of the sensors or repositioning them can often help to minimize false alerts.

Another option is to upgrade to a more advanced security system that uses advanced artificial intelligence and machine learning algorithms to distinguish between genuine security threats and false alarms. These systems can learn from your household's behavior patterns and adjust their alert thresholds accordingly.

You may also want to consider installing additional security measures, such as security cameras, to help you identify potential intruders or verify false alarms. This can provide additional peace of mind and help you quickly identify and respond to any potential security threats.

Finally, it is important to regularly test your security system to ensure that it is functioning properly and that you are receiving alerts when you should be. This can help you identify any potential issues before they become a serious problem and give you the confidence to know that your home is always secure.

[Anonymous]

They said they "weren't" getting adt alerts.

[Juni]

Hi folks,

Thanks for the help here, marsh224 and kimmm. 

Jhorow, thanks for reaching out. What Nest camera are we working with? Nest camera’s use software to look for changes in color and lighting. There are a few things that can trigger unwanted alerts or false positives, here are common triggers to name a few:

1. Changes in the light level
2. Shadow moving across the frame. For example, if a cloud moves in front of the sun.
3. Trees or bushes swaying near your important areas.
4. Headlights or flashing entering the field of view.

If you have a Nest aware subscription try to adjust your Activity Zones. Check out the steps below. 

• On the Google Home app
  • Tap Favorites or Devices .
  • Select the camera they want to set up Activity Zones for.
  • On the top-right,  tap More >  Settings > Events > Seen events.
  • Tap + Add a zone to create zones.
• On the Nest app:
  • Open the Nest app and select the camera you want to set Activity Zones for.
  • Tap Settings .
  • Select Activity zones.
  • Tap Create zone. The new zone appears in the middle of the screen.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hey there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni