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Nest Camera picture goes purple

Chidham11
Community Member

I have a nest aware camera and at certain times in daylight I have a purple colour on certain parts of the picture. And later it disappears. Any help please 

4 REPLIES 4

EmersonB
Community Specialist
Community Specialist

Hi Chidham11,

 

Thanks for reaching out here in the Community. This can happen if your Nest Camera gets too hot or too cold.

  • Do not use indoor Nest Cameras outside. They're not designed for outdoor use and have an operating temperature range for indoor environments.
  • Place outdoor Nest Cameras under eaves or in shady spots so they don't overheat during very hot weather.
  • Your Nest Camera’s video might also have a pink, blue or purple hue if there's a problem with the Night Vision.

Give these steps a try:

  1. If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when they toggle the Night Vision settings off.
  2. Unplug your Nest Camera from the power source, wait for 30 seconds, and plug your Nest Camera back in. If you have a Nest Cam (battery) or Nest Doorbell (battery), you must also restart your Nest Camera or Nest Doorbell.
  3. Ensure your Nest Camera is installed in a supported location and not in an area prone to overheat or direct sunlight.
  • Just a reminder, overheating can cause issues with video feed quality. You may try moving your Nest Camera from a warm location to a cooler area to help resolve the issue.

        4. Unplug your Nest Camera from its power source and reposition it after it’s had sufficient time to cool.

 

Hit this link for more information.

 

Looking forward to your response.

 

Regards,

Emerson

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

 

I appreciate the help, Emerson.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,
Archie

AbigailF
Community Specialist
Community Specialist

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi