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Nest Camera with Floodlight Not Executing Routines

Jammer
Community Member

Remotely managing a second home where I've set up a couple of Floodlights. Need one of the Floodlights to come on at sunset and off at sunrise.  Set up routine which turns Floodlight on but second routine doesn't turn them off. Manually running routine doesn't work but tapping Floodlight in Google Home App manually does work for turn them off/on. So remote connection is good - but routine isn't consistent. I've tried deleting and redoing the routine. I've tried adding a voice command within the sunrise routine...

Also notifications aren't coming through even for the routine that does work (turning On the Floodlights at sunset).

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13 REPLIES 13

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, I'm and end user like you.  I don't have one of the floodlight cams or I would give it a try.  It looks like you have everything set correctly.    For this you may want to speak with an actual Google Tech on the phone.  Here is the link to  get that set up.  I believe they are there 24/7.  If they solve it please return here and let us know what it was as it will likely help other people in the future.

https://support.google.com/googlenest/gethelp

 

Jammer
Community Member

Thanks for taking the time to reply.

I saw others with similar issues and it sounded like they resolved it without a Google tech so hoping I can hear from one of them….

Brad
Community Specialist
Community Specialist

Hi there,

 

Thank you, @EmptyNester for your help on this one! Y'all are in safe hands. Please let me know if you need further assistance.

 

Best regards,

Brad

Jammer
Community Member

I changed the Routine to Turn Off the floodlights from Sunrise to 15 minutes after Sunrise. Thinking that maybe it's struggling with Sunrise, even though location etc is set.
3 days in and it seems to be working, I'll update again after a longer period of time.

Brad
Community Specialist
Community Specialist

@Jammer

 

Glad to hear it is working at the moment for you, but please continue to monitor and reach out if you need further assistance.

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I want to check if you still need help. Don't hesitate to reach back if you do. 

 

I appreciate the help here, EmptyNester and Brad.

 

Thanks,

JT

Jammer
Community Member

Still not working as expected. Testing different routine adjustments but no luck yet. Unless of course there is a known issue with Nest Floodlights being controlled independently by Google Home Routines.

Brad
Community Specialist
Community Specialist

@Jammer

 

Sorry to hear it isn't working as expected. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here

Best regards,
Brad

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate the help, Brad.

 

Best,

JT

The routines seem to be running properly over the last week. Fingers crossed. 

janthadeus
Community Specialist
Community Specialist

Hey Jammer,

 

Cool! Good to know that. Let's observe it for now. Keep us posted.

 

Thanks,

JT

Ebedia
Community Specialist
Community Specialist

Hi Jammer,

 

How's it going with the routines of your Nest camera? I just wanted to know if you have any updates. If you have other questions and concerns, feel free to let me know.

 

I appreciate the help, JT, Brad and EmptyNester.

 

Regards,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks for chiming in, Emerson.

 

Best,

JT