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Nest Camera with Floodlight Setup Issues

Community Member

When attempting to set up my Nest Camera with Floodlight, It fails after "Connecting to Assisting Nest Device". I've read many blog posts here, and most are locked by whomever locks them too early. I tried many times both with this device and my Nest Doorbell (battery), and failed almost as many times, to get the Google Home app to actually connect to the devices fully (setup complete). Most posts are correct about most details, but some details are missing. Others just say to factory reset the device but don't include any helpful steps or observations. I finally got it to work on both devices, and here's what I found:

For the cam w/ floodlight:

- Factory reset the device by pressing the reset button on the back of the camera (just behind where the magnetic cable connects).

  • Hold the button down for 20+ seconds. It will chime and make happy noises, but don't be fooled.
  • After it chimes, the light should turn green. You want to also wait for it to turn white (don't recall if it blinked or was steady), and you MUST wait for the light above the camera lense to turn BLUE. No blue (steady, not blinking), no success.

- Once it turns blue, go through the setup process again.

  • Use the 6-digit setup code for setting up the install. The code is located under the connector that connects to the actual camera (not the base with the lights). You'll have to remove the big security screw to remove the cable from the camera and access the code.

- Both 2.4Ghz and 5Ghz networks work for the setup, but longer distances and too many walls may hinder the signal. Mine worked originally with 2.4Ghz, and during this setup the 5Ghz worked fine.

- I made sure my phone was on the same Wi-Fi network as what I set up my smart devices before starting the setup in the Google Home app.

Regarding the Doorbell (battery), I did the following:

- Factory reset it (press the reset button located in the extremely tiny hole just above the doorbell wire screws). Don't be fooled by the bigger black button looking circular thing above the USB C connection. That's what locks the camera to the base.

  • Hold the button down for 15-20 seconds.
  • The unit should make a sound (sounded kind of sad), and the light should turn yellow and then white (check other posts about the color to verify).
  • The key, as with the floodlight camera, is that the camera light MUST turn blue, or the setup won't work. I waited about 10 seconds after the light turned white, nothing happened with the color, but I hit the doorbell button on the front, and the light above the camera lense turned blue.

- Once the light is blue, just follow the in-app instructions.

- Use the 6-digit install code located just below the QR code on the back of the doorbell unit during the install/setup process.

- If this process doesn't work, rinse and repeat, so-to-speak.

You may be able to use the QR codes for the install, but it never worked for me, probably because of the Blue light not being on on each device during my many failed attempts.


Community Member

Sounds like you have good suggestions I can provide next time I’m able to find someone to climb a ladder to reset my floodlight camera. I was in a thread discussing what to do when I was unable to use my newly purchased, newly set up cams when I got new internet service. It seemed apparent the only solution was to wait until my son came for Thanksgiving. I was asked to provide update when able. My son came for Thanksgiving, climbed a ladder several times but I was never able to get passed the connecting device issues. When I came back to update and ask for further advice I learned that the thread was closed. So… now what? Hopefully I can find someone who can find the solid blue light.

I had to set mine up again yesterday after putting in a new router, and I had no issues when I waited/got the blue light. I held the reset button for 25 seconds each time, even though the reset chime occurred before I was done counting. On the floodlight camera, the light turned green, then white a few seconds later. After about 5 or so seconds after turning white, it turned solid green. The doorbell was similar. It turned amber, then white, and then blue a few seconds later. That blue light really does seem to be the key.

Hope you're right! I'll try as soon as I can. Let you know...

Community Specialist
Community Specialist

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,

Community Member

Obviously you have not noticed all I've been through already with this. Do you have any idea what you're asking of a 75 year old woman to just "reset" a floodlight camera. I waited for my son to arrive on Thanksgiving to climb the ladder for me. It did not work. By then someone had locked my previous post. There was only so much of our Thanksgiving day we were willing to devote to climbing up and down the ladder! Next time I have someone who can climb up for me I will have them follow the suggestions of eternalpromise7 and see if that works. You might also note that this all began because I was trying to update to my new internet service. These floodlight cameras do no have a "same WI-FI connection" to return to.

Hey folks,

We appreciate your time sharing the steps that reconnected your cameras. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for your help, Brad.



Community Member

Yay!!! A friend of my son stopped by and went up a ladder for each floodlight camera for me. He followed your instructions eternalpromise7 and both cameras installed with no issues!! Perfect! Thanks so much!