When attempting to set up my Nest Camera with Floodlight, It fails after "Connecting to Assisting Nest Device". I've read many blog posts here, and most are locked by whomever locks them too early. I tried many times both with this device and my Nest Doorbell (battery), and failed almost as many times, to get the Google Home app to actually connect to the devices fully (setup complete). Most posts are correct about most details, but some details are missing. Others just say to factory reset the device but don't include any helpful steps or observations. I finally got it to work on both devices, and here's what I found:
For the cam w/ floodlight:
- Factory reset the device by pressing the reset button on the back of the camera (just behind where the magnetic cable connects).
- Hold the button down for 20+ seconds. It will chime and make happy noises, but don't be fooled.
- After it chimes, the light should turn green. You want to also wait for it to turn white (don't recall if it blinked or was steady), and you MUST wait for the light above the camera lense to turn BLUE. No blue (steady, not blinking), no success.
- Once it turns blue, go through the setup process again.
- Use the 6-digit setup code for setting up the install. The code is located under the connector that connects to the actual camera (not the base with the lights). You'll have to remove the big security screw to remove the cable from the camera and access the code.
- Both 2.4Ghz and 5Ghz networks work for the setup, but longer distances and too many walls may hinder the signal. Mine worked originally with 2.4Ghz, and during this setup the 5Ghz worked fine.
- I made sure my phone was on the same Wi-Fi network as what I set up my smart devices before starting the setup in the Google Home app.
Regarding the Doorbell (battery), I did the following:
- Factory reset it (press the reset button located in the extremely tiny hole just above the doorbell wire screws). Don't be fooled by the bigger black button looking circular thing above the USB C connection. That's what locks the camera to the base.
- Hold the button down for 15-20 seconds.
- The unit should make a sound (sounded kind of sad), and the light should turn yellow and then white (check other posts about the color to verify).
- The key, as with the floodlight camera, is that the camera light MUST turn blue, or the setup won't work. I waited about 10 seconds after the light turned white, nothing happened with the color, but I hit the doorbell button on the front, and the light above the camera lense turned blue.
- Once the light is blue, just follow the in-app instructions.
- Use the 6-digit install code located just below the QR code on the back of the doorbell unit during the install/setup process.
- If this process doesn't work, rinse and repeat, so-to-speak.
You may be able to use the QR codes for the install, but it never worked for me, probably because of the Blue light not being on on each device during my many failed attempts.
