Nest Cameras

[Meg-Pen]

I am trying to Connect my new nest Camera's - one has set up in 2 minutes and the other is struggling to make it past the 'preparing your device' stage. if i am lucky - it will make it to the wifi connection, but then it all stops! 

looking for some help!  

[EmersonB]

Hello Meg-Pen,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of your Nest Camera? Have you tried restarting or resetting it to the factory default? What are the troubleshooting steps you've done so far?

To reset:

1. Locate the reset pinhole on the back of your Nest Doorbell.
   Tip: The reset pin on your Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your Nest Doorbell will restore to its factory settings.
4. After the factory reset, your Nest Doorbell will appear as “Offline” in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device Confirm.

Looking forward to your response.

Regards,

Emerson