03-28-2024 10:21 AM
My doorbell has worked fine with my old network, but I have just set up/installed Google WiFi Pro and the doorbell won't connect. At the moment it's sat about 2" from the router and led is happily pulsing white having been reset a zillion times. Everything else I've connected works.
03-28-2024 11:54 AM
Hey Sundodgindoc,
Thanks for letting me know that you're having difficulty trying to connect your Nest Doorbell Battery. Don't worry, I'm here to help!
Please charge the doorbell for about an hour and tell me the color of the light it shows. How far is the doorbell from your router? Are you seeing any error messages?
I also suggest you follow these troubleshooting steps:
Hope this helps.
Best Regards,
Jonathan
03-28-2024 12:33 PM
Sometimes customers perform a "Restart" rather than a "Factory reset" because both instructions are in the same Help topic: https://support.google.com/googlenest/answer/9252162
03-28-2024 03:42 PM
That did it! Thank you