Nest Doorbell Battery and WiFi Pro

[Sundodgindoc]

My doorbell has worked fine with my old network, but I have just set up/installed Google WiFi Pro  and the doorbell won't connect. At the moment it's sat about 2" from the router and led is happily pulsing white having been reset a zillion times. Everything else I've connected works.

[sicsacol]

Hey Sundodgindoc,

Thanks for letting me know that you're having difficulty trying to connect your Nest Doorbell Battery. Don't worry, I'm here to help!

Please charge the doorbell for about an hour and tell me the color of the light it shows. How far is the doorbell from your router? Are you seeing any error messages? 

I also suggest you follow these troubleshooting steps:

• Make sure that the Nest Doorbell has enough power, try to charge the doorbell for about an hour.
• Check for interference, almost every network is subject to wireless interference which can cause problems when a customer connects their camera to the Google Home app or Nest app. Click here to Learn about wireless interference and how to troubleshoot it.
• Check if your network is compatible with the device.
• Move the router to the same room as the router.
• Perform the Factory reset of the camera.

Hope this helps.

Best Regards,

Jonathan 

[MplsCustomer]

@Sundodgindoc 

Sometimes customers perform a "Restart" rather than a "Factory reset" because both instructions are in the same Help topic: https://support.google.com/googlenest/answer/9252162

[Sundodgindoc]

That did it! Thank you