Nest Drop Cam

[renorhea]

i have 4 nest drop cams. I've had them for approximately 10-12 years and never encountered any problems with changing wi-fi network (when I've changed to new routers).  Recently, I mistakenly reset my router.  I was able to attach my nest doorbell to the new wifi, however, i've not been able to attach the cams. I tried reconnecting 2 cams by way of factory resetting them. I've not been successful… no matter what I try.  Help… please

[renorhea · Accepted solution]

Thanks for the suggestion and no I had not/have not tried what you’re recommending.  Given my situation ($$$ to purchase replacements), I will give it a try. Will let you know the outcome. Thanks I’m advance for the recommendation.

[MplsCustomer]

@renorhea 

For many (some?) Google Nest devices, when changing Wi-Fi settings it seems things work better if you remove the Google Nest device from the Google Home app or Google Nest app while still on the old Wi-Fi network BEFORE doing the factory reset and re-installing the device on the new Wi-Fi network.

Perhaps you would have success if you were to temporarily set your router back to its old Wi-Fi settings and try to factory reset your Dropcams using the instructions below:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-or-dropcam

It's just a thought, but maybe you've already done this.

[renorhea · Accepted solution]

Thanks for the suggestion and no I had not/have not tried what you’re recommending.  Given my situation ($$$ to purchase replacements), I will give it a try. Will let you know the outcome. Thanks I’m advance for the recommendation.

[EmersonB]

Hi everyone,

@renorhea thanks for reaching out here in the Community and for sharing your issue with us. I just wanted to make sure everything is taken care of. We wanted to know if you have any updates regarding the steps suggested by MplsCustomer above. In case you haven't done any steps, you may try these as well: 

• Plug your Dropcam into your computer. Use the included USB cable to plug your Dropcam directly into a USB port on your computer. The light on the front of your camera should glow blue (yellow on Dropcam), to indicate that your Dropcam is starting up. After a moment, the light should begin to flash.
• Once your Dropcam finishes its start-up, a window should pop up on your computer with Nest Cam or Dropcam setup icons for both Mac OS and Windows. Double click on the icon for the OS your computer uses.
• After you double click the Nest or Dropcam icon, an app should launch and guide you through the following steps.
• Add a bookmark for the Nest web app to your browser so you can quickly get to your Nest camera video stream and manage your camera’s settings.
• Hit this link for more information.

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB · Accepted solution]

Hello renorhea,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting and check the link I've shared? We'd be glad to hear from you.

Thanks,
Emerson

[renorhea]

As I have a nest doorbell cam and 2 outdoor nest cam, these are still a work in progress.  That said, I still haven’t been successful at getting my drop cams online. I have one other ideal that I’m going to check out. 

[janthadeus]

Hey there,

Understood — keep us posted. We’re here to help.

I appreciate the help here, MplsCustomer and Emerson.

Thanks,

JT

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie