Nest Outdoor Gen 1 lost nigh IR vision

[Steph2000]

I have a Nest outdoor Gen 1 cam I put inside the garden shed. Last week, I noticed that night vision field of view was getting dark with a definite vertical line. From right to left, incrementally over a few days, the night IR image was dark to finally have the entire field of view not reacting to IR LEDs at all...

So Night Vision in BW kicks in, LEDs are lit (even added an extra LED IR 850nm illuminator) but image is dark. Normal view in normal light during the day is perfectly fine though.

I removed the cam, disconnected for 5 minutes then reconnected and issue is still there.

Anyone experimented such a gradual degradation? Any solutions outside of what I've tried? Can we force a firmware update?

Thanks in advance!

Steph

[DeboraJ]

Hi @Steph2000 

Thank you for reaching out to the community! I understand that you were having some inconveniences with the Night Vision feature on your 1st gen outdoor camera. Don't worry about it! I'm here to help.

Before we continue, I need to know some information about the device and the issue just to provide you with more accurate troubleshooting steps:

• Could you please share with me screenshots of how you can see the video with the night vision and without the night vision?
• What is the app that you are using? Is it the Nest or the Google Home?
• When you disconnect the camera for 5 minutes, did you notice any changes on the LED light? Or any countdown tone from the camera?

Once you have this information, I will be ready to assist you further!

Best regards, 

Debora

[Steph2000]

Hi Debora,  thanks for helping! I'm using Nest app and Home app. The LEDs on the Camera are on and I even added a 850nm IR illuminator to check. If you refer to my original description, I noticed the night-vision IR-sensitive mode failing from the right part of the FOV (getting dark) to eventually cover the entire FOV after 3 days. Sort of graceful degradation...

You can see the various combinations Day/NV in this folder:  https://drive.google.com/drive/folders/1-lawj6ZOHlCL73tyApQOcYeRX6T6HyeZ?usp=sharing

[DeboraJ]

Hi @Steph2000

Thanks for sharing the information! For this inconvenience, I can recommend that you move the camera to another location. This is just to check if the inconvenience could be related to the position and the light where your camera is located.

Another step that you can try is to perform a soft restart on your camera and set it up again on your app!

So, please try those steps and let me know if you need more assistance or more information about this issue! I would be glad to help you.

Best regards, 

Debora