Nest aware for new camera and old cameras

[Linf57]

I bought a new outdoor wireless nest camera. I have several indoor cameras and an outdoor camera all that are on the old nest aware. The new camera needs google home. I can’t see anything but events that the camera picks up and can’t watch 24/7 video. I can on my older nest cameras. How do I merge my nest  aware accounts if that will let me see 24/7 on all cameras. Thanks. 

[MplsCustomer]

@Linf57 

If you have the Google Nest Camera (Battery) and it is running on battery power, you cannot get 24/7 video history regardless of your Nest Aware subscription. We have this camera, plugged in with the optional power cable, so we get 24/7 video history with our Nest Aware Plus subscription.

We dropped our older 1st Gen Nest Aware subscriptions (where we paid per camera) a couple of years ago when we got more cameras, and went with Nest Aware Plus ($12/mo or $120/yr); it covers all of our cameras, including our older Google Nest cameras and doorbells that work in the Google Nest app, as well as our 2 newer Google Nest cameras that work ONLY in the Google Home app.

"The Nest Cam (battery) must be connected to a power source to have 24/7 video history. If your camera is battery powered, it will only have event video history, even if you have a Nest Aware Plus subscription. 24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation." (https://support.google.com/googlenest/answer/9681538?hl=en)

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Thanks for your helpful information you shared, @MplsCustomer. 

Please let us know if you have any further questions or concerns. 

Best regards, 

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad