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Nest battery Doorbell white sensor light stopped coming on

daverski
Community Member

I recently noticed that I have not be getting notifications from my nest battery Doorbell.  So the other day I charged it and re-installed it,  everything seemed fine except the white sensor light does not come on as you approach the doorbell.  So I don’t get the notifications like I use too.

I’ve tried many times to reset, remove and/or start over installing the doorbell.  Nothing seems to work.  
 

4 REPLIES 4

EmersonB
Community Specialist
Community Specialist

Hello daverski,

 

Thanks for reaching out here in the Community. To confirm, are you referring to the white light ring or the small dot light? Have you tried getting the notification with a different mobile phone? Try turning off and on your notification settings and reinstall your Nest app and Google Home app. You may also consider setting up an activity zone. Looking forward to your response.

 

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hey daverski,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Thanks,
Emerson

Hi Emerson,

I messed with the notification button and the activity zone option.  It appears I’m getting notifications now.  But the big round white light does not come on every time like it did in the past.  I noticed it coming on one time when it was close to dusk when I walked up to the doorbell.  But not every time. 

Anyway, it’s working.

Thanks for your suggestions.

EmersonB
Community Specialist
Community Specialist

Hi daverski,

 

Thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

 

Regards,

Emerson