Nest battery doorbell WiFi won’t connect

[CurtCastagna]

Cannot get doorbell to connect to router in home app. Please advise

[Grew]

I am having the exact same problem. Have you figured out a solution? 

[mdr2]

The only thing I can think of is make sure you are on the newest version of the Google Home app.  Go to the App store and see if there is an update available

[Brad]

Hey folks, 

Terribly sorry to hear that you are having connectivity issues with your Nest Hello Battery doorbell! I would try to restart your Doorbell, the wifi, and like mdr2 stated, check for app updates. Please let me know if that does the trick!

Best Regards,

Brad.

[Sambeu]

cant connect to you assisting device.how can i fix

[Brad]

Hey folks,

Wondering if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

[Brad]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[JM222]

I am having the same issue. Setup Google Nest Hub no problem to my Google Mesh WiFi, but the doorbell will not connect when I try to add a devise. It has me first install through the Nest app, then prompts to scan QR code, which then has you go to Google Home App. From there I try to add the doorbell and it says I need to use the Nest app….and the cycle repeats.

[Brad]

@JM222.

It sounds like you have no migrated your account from Nest over to Google Home App. Before doing that though, I would factory reset the Doorbell a few times which tends to do the trick. Please let me know if that does the trick.

Best Regards,

Brad.

[JM222]

Working now, thank you!

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS